Restaurant Impossible - Rosie's Diner Update

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Tonight on Restaurant: Impossible, Robert Irvine and his crew are in North Chemsford, Massachusetts to makeover Rosie's Diner.  Rosie's Diner is co-owned by Rosie Gauthier and her daughter Bridget who opened the restaurant in 2005.  The restaurant is open for breakfast and lunch and Robert Irvine is tasked with making a "run-of-the-mill" diner stand out among all of the other diners in the area.  The restaurant is outdated, and Rosie and her daughter are almost out of money and options.


As I normally do with Restaurant: Impossible episodes, I searched around the Internet to read stories, comments and reviews about Rosie's Diner to get an idea of how the restaurant is doing since Robert Irvine visited, and here is what I found (note - all reviews are post Restaurant: Impossible):




Positive Reviews:

• "Nice diner. I've been going for years. The service is always nice and friendly and the food is good.
• They recently renovated the restaurant and added new menu items. They also changed the recipes for many of the existing menu. Overall, if you are in the Chelmsford/Tyngsboro area and looking to have some breakfast, Rosie's Diner is a solid choice. It's better than many of the other diners in the area."
• "We've been coming in on the weekend for breakfast for several years. Love the new decor. They've added a few new menu items, but you can still get all your favorites. The prices are in line with other similar restaurants. Rosie, Bridget, Charlotte and the rest of the staff work hard to serve their customers and that's why they are busy, people like to eat here."
• "Been here a couple times so far, and I'm honestly going to echo some of the previous reviews. In terms of food, it was all really tasty. Got the Lumberjack last time, the Biscuits and Gravy this time, and I'd recommend coming here for a good Breakfast or Brunch. That said, this place gets REALLY busy and it takes a while to get seated, order, and actually get your food."
• "Someone local recommend Rosie's to us for breakfast. We arrived at 9:30 and there was a line. They seated us pretty quickly (within 10 min). We placed our order (a party of two). I ordered the Brussels Sprout hash and my daughter ordered a bacon and cheese omelet. It took almost 1 full hour to get out food and during that time no one checked in with us to set any time expectations. The food however was very good and the staff was nice."
• "Since the renovation by Robert Irving of Food Network Fame, Rosie's has stepped up a full star. The interior is fresh and inviting. The menu has been simplified but it's not hard to find many things that I like. Best of all, the staff levels have been increased significantly. This is one area that Rosie's fell short of over the past year or two. Very attentive wait staff now, just like it was in years past. This again is one of my go to breakfast places. At 9am this Thursday morning the place was almost filled, so I'm not the only one who's happy with the changes."

Negative Reviews:

• "I've been here a handful of times. It is a basic breakfast place, every time I go here, I get something different and every time I just think it's "alright" I've had better breakfast food and I've made way better breakfast foods. I usually only go with my grandparents because they like it here. But every time I have to come home an nap because it's so full of grease and other stuff. I know they were just on restaurant impossible, so their menu has probably changed a bit. I heard people who've gone back after the renovations & said the staff was ruder and they like to rush you out and not let you enjoy your meal. Which is saddening. If you want more business, they shouldn't be rude to their guests."
• "I like the old Rosie's better it looks neater but the food is different and worse.service is slow. Prices are unacceptable"
• "We used to go before Robert Irving came and the service was okay. We went right after Robert fixed it up and it was a little better. Just went back today and they reverted back to terrible. First thing I ordered, a signature item, they didn't even have. There isn't even that many items on their menu so I dont understand how they were out of it. It took the waitress 15 minutes to tell me. The pancakes tasted straight out of a box and nobody knew what was going on. Food was slow and not even good. Service was even worse. I've given them chances but I'm done. Not worth your time."

*Reviews from Yelp, Google


Other News and Links:

• The Restaurant Impossible makeover happened in late June 2019.
• Here is the Rosie's Diner website and Facebook page. 
• The website says they expanded and now accept credit cards, which is probably referring to changes by Restaurant Impossible.
• After the makeover, Rosie's Diner posted, "We are so fortunate to have all these amazing people help us!! Thanks again from the bottom of my heart!!" and "We are so lucky and grateful to everyone who worked long hours in the hot sun!! Truly amazing!! We are blessed to be surrounded by so many angles on earth!! ❤️❤️"
• Rosie got her start with her family's restaurant Four Sisters Owl Diner in Lowell, MA.  This is a popular diner that was featured on Diners, Drive Ins and Dives.

Conclusion:

The reviews for Rosie's Diner since the Restaurant Impossible makeover have been somewhat positive with people liking the interior makeover and the food.  There are some complaints about service and the wait times for food.  A few reviews talk about how busy and crowded the restaurant is, so it seems they have gotten a boost from Restaurant Impossible.  Perhaps this is the cause for some of the service issues.


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